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Cannot Cancel dropbox free trial before billing

New member | Level 2
New member | Level 2

Trying to cancel Dropbox Plus trial before I'm billed.

Manage Subscriptions window does not show this subscription, presumably because I haven't paid for it. Therefore I can't actually do anything to manage this subscription.
Dropbox support indicates this must be handled through Google Play, and they can't do anything on their end.
 
I have exactly the same problem with someone who post the above.
10 Replies 10
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Re: Cannot Cancel dropbox free trial before billing

Dropboxer
Dropboxer

Hey there @MShatedropbombs - I'm sorry to hear you're having issues with cancelling your trial.

At first, could you take a look at your account's plan tab and let me know what it reports? 

https://www.dropbox.com/account/plan

Let me know what you find and we'll take it from there!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot Cancel dropbox free trial before billing

New member | Level 2
New member | Level 2
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Re: Cannot Cancel dropbox free trial before billing

Super User II
Super User II

@MShatedropbombs wrote:

Dropbox support indicates this must be handled through Google Play, and they can't do anything on their end.


And you signed up for the trial through Google Play, or you signed up on the Dropbox website?

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Re: Cannot Cancel dropbox free trial before billing

Dropboxer
Dropboxer

Thanks for your quick response @MShatedropbombs - it's much appreciated!

Based on this information, it looks like you're on a free account on the Basic plan that comes for free with 2 GB of space. Could it be that you've already cancelled the trial you mentioned in your first inquiry?

Or else, could it be that you have another account? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Cannot Cancel dropbox free trial before billing

New member | Level 2
New member | Level 2

Sign up through Google Play when installing Dropbox with Android. 

What do I have to do with Google Play, in order to avoid being charged ? I don't want to use the Dropbox anymore.

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Re: Cannot Cancel dropbox free trial before billing

Dropboxer
Dropboxer

Since you upgraded through your Android device, you'll need to follow the steps outlined below @MShatedropbombs

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile

Make sure you're looking at the correct account though as the one you're looking at the moment is on the free, Basic plan (again, based on the information you provided). 

Keep us posted!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Cannot Cancel dropbox free trial before billing

New member | Level 2
New member | Level 2

When I signed up the basic dropbox with android phone 2 days ago, it mentioned that if I have to CANCEL the 30 days Free Trial, else $95 ( forget exact amount) will be charged to my specific credit card by google pay on 3 Oct.  It even mention the partial number of my card.

I did try to do the cancellation at Manage Subscription, but as said by the others, "Dropbox" is not found there. There's no way to cancel then.

Previous comments in the community make me worry.

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Re: Cannot Cancel dropbox free trial before billing

New member | Level 2
New member | Level 2

I tried, but unsucessful.

I did try to do the cancellation at Manage Subscription, but as said by the others, "Dropbox" is not found there. There's no way to cancel then.

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Re: Cannot Cancel dropbox free trial before billing

New member | Level 2
New member | Level 2
I got to step 4 and chose "suscription". Next, I supposed to choose "Dropbox" to cancel according to step 5, but "Dropbox" does not appear in step 5. What can I do next to cancel?
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