Showing results for 
Show  only  | Search instead for 
Did you mean: 
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Locate Transaction ID

Cannot Locate Transaction ID

New member | Level 2

I am trying to cancel a charge on an unknown account. The lineitem "Dropbox" on my statement does not have any 12-digit ID--only shorter or longer ID codes.

1 Reply 1

Re: Cannot Locate Transaction ID


Hi there @allisongraham, welcome to the Dropbox Community!


If you find an unidentified Dropbox charge on your credit card but you're having trouble looking it up and cancelling it, you can contact our Support team regarding your billing concern, here, from an incognito window by filling out the relevant information. Note that including the transaction ID is optional. 


Give me a shout if you have any trouble doing this though, and I'll make sure to get back to you as soon as possible. Cheers!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?