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Cannot access my Dropbox account because email account change

Cannot access my Dropbox account because email account change

Louis16
New member | Level 2

Boy, am I in trouble!

Weeks ago, I deleted email account associated to my Dropbox account.

I logged in today with that previous email, went to my parameters to modify my email account, then disconnected.

When I try to log in now, Dropbox asks me to change password and send instructions to wrong email adress( the deleted one!)

so I can't have access to my Dropbox account... Help! Please...

 

 

4 Replies 4

Re: Cannot access my Dropbox account because email account change

gemini01
Explorer | Level 4
I have the same problem, maybe som1 help as...

Re: Cannot access my Dropbox account because email account change

Daphne
Dropboxer

Hey there @Louis16 and @gemini01, I'm sorry to hear about the situation!

 

Would it be possible to recreate the email account @Louis16, with the same email address?

 

Do either of you have any devices still connected and signed into the Dropbox account?

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot access my Dropbox account because email account change

gemini01
Explorer | Level 4
No. I not logged in on other devices. I remember my password, but my password expired and don't have access to my email address. I'm now writing from my second Dropbox account. In my opinion this is a very bad security system.

Re: Cannot access my Dropbox account because email account change

Walter
Dropboxer

In that case, you can also have a look here to see if any of the information there helps @gemini01.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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