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Cannot add a secondary email to regular account

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Cannot add a secondary email to regular account

New member | Level 2

Hello, 

 

Even though it is advertised that there is a possibility to add a secondary email in the Settings/General menu in your account settings - I have no option to do so. Is this an option for premium accounts only? If yes - why is it not properly announced?

 

Heres what I see in my settings menu:Capture.JPG

2 Replies 2
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Re: Cannot add a secondary email to regular account

Dropboxer

Hey there @MariusG, I hope you're well today!

 

Currently, you can add a secondary email address to your account if you're using a Plus, Professional or Business account. You can find out more about this in our Help Center article here.

 

Are you possibly using one of these plans? You can double check from your Plan page here.

 

Hope this helps, let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot add a secondary email to regular account

Not applicable

Hello @MariusG!

 

If you are using the free plan, you cannot add a secondary email. You can only add a secondary email in the Plus, Professional, and Business plans. If you are looking to make your account more secure, you can enable 2-FA (two-factor authentication). 2-FA is available in all Plans. Enabling 2-FA sends a code to your phone every time you (or someone) tries to log in. Every time you log into your account, you would receive a random generated code, in the form of a text, to enter. This way someone trying to gain access to your account can't, since they don't have access to your phone number. You can also set your email to get notifications whenever a new login is detected. Go to your "Settings" and click on "Notifications." Then select "A new browser is used to sign in." You will now get a notification every time a new login is detected. I hope this helps!

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