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Cannot cancel free trial for Business Dropbox

Cannot cancel free trial for Business Dropbox

artnouveau
New member | Level 2

My team admin and I both signed up for free Dropbox Business trial on 3/19/21.  She disbanded the team and cancelled her free trial today.  Earlier I received an email that my team has been disbanded.  I tried to cancel my free trial. But my business account no longer show up when I log in.  I only see my personal account.  Has my free trial cancelled already?  I do not want to be charged $199 when the trial ends on 4/19/21.  How can I cancel when I cannot find the account?  I submit my question and the reply was what is my transaction number.  But I do not have one since I have not been charged yet.  Then I was told to get help here.  Please help.  Thank you.

 

1 Reply 1

Re: Cannot cancel free trial for Business Dropbox

Lori
Dropboxer
Hey @artnouveau, I hope you're having a great day! 

Just to clarify, were you and your team admin part of the same Business Team?

Can you also check your subscription here, and let me know more? 

Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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