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Re: Cannot change email address

Cannot change email address

mfeldberg
New member | Level 2

I am not able to change the email associated with my dropbox account.

 

I am trying to change it to my gmail account so I can access google sheets on dropbox. 

 

I have followed the prompts in settings to change my email but it does not work.

 

Every time I try to change the email, it says "email address already in use."

 

Dropbox wont let me change that or view a google sheet in my folders.

1 Reply 1

Re: Cannot change email address

Здравко
Super Collaborator | Level 20

@mfeldberg wrote:
..., it says "email address already in use." ...

Hi @mfeldberg,

Email used to replace another email on existing Dropbox account, must not be associated with any Dropbox account! As seems you new email is already associated to another Dropbox account unintentionally. If there is nothing important, just delete this Dropbox account (unintentionally created), so the google email gonna be available to be associated. 😉 That's it.

Hope this helps.

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