cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot delete business account

Highlighted
New member | Level 2

Hello. I have two Dropbox accounts, and I'm trying to cancel one of them, which apparently has no files in it, to avoid confusion. However, I get a 500 error page when I sign in, but it apparently signs me in. After that, I cannot access Files, Admin Console or Home (same 500 error). Can you help me delete this account (and confirm there are no files stored there?)

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Cannot delete business account

Dropboxer

Hey there @ashley_putbiz - welcome to our Community!

I'm sorry to hear about this issue; could you try to cancel your trial first through another browser (or an incognito window) and then try to delete it?

Let me know the results!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

4 Replies 4
Highlighted

Re: Cannot delete business account

Dropboxer

Hey there @ashley_putbiz - welcome to our Community!

I'm sorry to hear about this issue; could you try to cancel your trial first through another browser (or an incognito window) and then try to delete it?

Let me know the results!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Cannot delete business account

New member | Level 2

Hi, Walter. When I tried to log in again, Admin Console was available, so I was able to cancel the trial and delete this account. Thanks so much for the help!

 

Highlighted

Re: Cannot delete business account

New member | Level 2

(Since I deleted that account, I can't accept the solution--if you're able to do that on your end, please do!) Thanks again.

 

 

Highlighted

Re: Cannot delete business account

Dropboxer

Thanks for the speedy update on this Ashley - it's most appreciated!

Let me know if you ever come up with a Dropbox question or any issue arises.

Thanks for using Dropbox and enjoy the rest of your day 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?