cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot find the "Manage plan" button

Highlighted

Cannot find the "Manage plan" button

Explorer | Level 3

 

I have the free trial account and I want to cencel it b/c I dont want to pay for subscription the next month. I followed the instructions on how to cancel the acount. But i can not find "5.Click Manage plan." button after "4. Click the Plan tab.". Help me please. 

5 Replies 5
Highlighted

Re: Cannot find the "Manage plan" button

Dropboxer

Hi there @Kutay C, I'm sorry to hear you're having trouble with this!

 

Can you let me know what your Plan tab is currently showing your account's plan is?

 

Also, is it possible that you signed up for the trial through the Dropbox app on your mobile device? If so, you can follow these steps to cancel the trial.

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Cannot find the "Manage plan" button

Explorer | Level 3
I did use my iPhone but i signed up using google(my email).
Highlighted

Re: Cannot find the "Manage plan" button

Dropboxer

Thanks for getting back to me here @Kutay C!

 

If you signed up for the trial on your mobile device, then the trial subscription will be handled by the app store.

 

Can you try the steps outlined here and let me know if you can cancel the trial that way?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Cannot find the "Manage plan" button

Explorer | Level 3
Ok i signed up using my iPhone HOWEVER i signed up WITH google as an option to sign up with. I re followed the steps for cancelling via using my phone and there is no subscription button and i checked it by using Apple’s official website and i dont have any subscriptions under my account. Is there a way to cancel it by using google(email not the search engine).
Highlighted

Re: Cannot find the "Manage plan" button

Dropboxer

I see, thanks for the info @Kutay C

 

In this case, I'd suggest to reach out to our Support team so we can assist you further as we'd need to look into some account specific info.

 

To do this, please visit this page and fill in the relevant info under the "Submit a help request" info. If you'd like, you can let me know the ticket number you receive (eg. #1234567) and I can pass along all the info you've already provided to me here.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?