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Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Jeungmin t.
New member | Level 1

I'm using Dropbox Pro ([account information removed]), and I really need to get large file (several few gbs files) as soon as possible. (Please refer: [file request link removed])

Since I'm a Dropbox Pro user, I thought I'm expected to be able to receive files larger than 2gb (up to 10 gb) as your document suggests: https://www.dropbox.com/en/help/9090.

However, when my clients tried to upload their files, it keeps saying that the limitation for file request is 2gb. I'm ahead of very important business deadline, so I really need you guys to figure out how to get my files.

This is not what I paid for!

1 Accepted Solution

Accepted Solutions

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Rich
Super User II

Open a ticket with Dropbox Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

9 Replies 9

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Rich
Super User II

Open a ticket with Dropbox Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Sarah7
New member | Level 2
Did you ever get an answer to this??? I didn't to my request, have tried several outside apps to no avail, am ready to make full jump to Google Drive.

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Zed
Dropboxer

Hello Sarah,

 

As @Rich suggested, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue.

 

Once you do, please let us know here with the ticket number ID. 

 

Thank you.




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

g02
New member | Level 2

Hello, 

Any update on this? I see that the file size limits have been removed from the link posted by Jeungmin. So, pro users can not receive files larger than 2gb?

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Walter
Dropboxer

Of course they can @g02.

Are you having any specific issues with our File Requests feature?

If so, could you provide some additional information or screeenshots of any errors you might be getting that might help our investigation?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

g02
New member | Level 2

Hi Walter,

Yes, the person that I have sent the file reqeust to receives the following error when trying to upload: Please upload files under 2 GB. See screenshot below.

 

image001.jpgimage001.jpg

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Walter
Dropboxer

Is it possible that you're not on the Professional plan then @g02 ?

I'm only asking as submitters can send files up to 2 GB if the File Request was created by a Dropbox Basic or Plus account while this goes up to 20 GB when the File Request was created by a Business or Professional account. 

I hope this clears things up a tad and I'll wait for your response in case I'm missing something.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

g02
New member | Level 2

Yes, looks like I am a plus user and not a pro user. I couldn't find the upload file size limits described anywhere on your website. Where can I find a description of the features of my service?

Re: Cannot get file larger than 2gb. I'm a Dropbox Pro user!

Walter
Dropboxer

Glad we could clear this up @g02!

As per your concern now, please have a look below:

https://help.dropbox.com/files-folders/share/received-file-request 

For more information on our Plus plan please take a look here:

https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-plus

Or even here: https://www.dropbox.com/plans 

I hope this helped!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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