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Re: Cannot log in after trying to reset the password

Cannot log in after trying to reset the password

New member | Level 2

Hello. This is currently not the account that I'm having issues with. I have an account by another user name but I tried to reset the password and now it is saying that the account is deleted when we never did that. Can you please tell me what I am supposed to do or how I am supposed to get into my account. 

2 Replies 2

Re: Cannot log in after trying to reset the password

Super User II

@jseamon wrote:

... it is saying that the account is deleted ...


How long ago did you last use the account. If it was idle for more than a year, it would have been deleted due to inactivity.

Re: Cannot log in after trying to reset the password

New member | Level 2

I was in the account Sunday night. There is no reason for it to be gone. Any other ideas of how to contact someone at Dropbox or get into this account. I have to have access to this. 

 

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