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Cannot login to Dropbox

Cannot login to Dropbox

Joshmike
New member | Level 2

Hey team, started a new role where I am working at an organization where I need to log into our Dropbox but the Dropbox admin left. And no one on the team can't get in because the 2 factor authenitfication goes to the old admin. Any advice would be nice as no one within our oganization can log into the Dropbox account anymore. 

2 Replies 2

Team admin left

Joshmike
New member | Level 2

Hey all, unrelated to this. But I have an issue where our team admin left. And now no one in our organization can login, because the 2 factor authentiifcation goes to the admin who left our organization. Any advice? 

Re: Cannot login to Dropbox

Walter
Dropboxer
Hey @Joshmike; welcome to our Community and happy Monday!

Can you please let me know if you or your organization has access or control of the email address the team admin was using? 

If not, let me know here and I'll create a ticket for you using the email address that's linked to your profile here to look further into this. 

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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