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Cannot login to my Dropbox account - I cannot access to the email associated to the account

Cannot login to my Dropbox account - I cannot access to the email associated to the account

hfj1010
New member | Level 2

Hi, all,

I have a dropbox account that I didn't access to for years. I realize I have some important document saved in this account. I was trying to login, with correct password. But I got the information that I have to enter a 6-digit code that was sent to the email address associated with the Dropbox account. Unfortunately I am not able to access to the email address and not able to enter this 6-digit code. In this case, is there any way to access to my Dropbox account as I still remember the password?

 

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

Mark
Super User II

You will need to contact support for that via www.dropbox.com/support

 

If you do not have that option while logged in go to the page via an incognito window and select the option for log in issues.


 


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View solution in original post

6 Replies 6

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

Mark
Super User II

You will need to contact support for that via www.dropbox.com/support

 

If you do not have that option while logged in go to the page via an incognito window and select the option for log in issues.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

hfj1010
New member | Level 2

Thank very much! Problem solved!

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

TeddyTruth
New member | Level 2

May I know how you were able to solve this issue? I have one such account with valid dropbox login. I do not however have access to this email anymore. I have not been able to login to the dropbox account as well.

 

Thanks!

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

fangjing_hu
Explorer | Level 3

As far as I remember, I downloaded the Dropbox app to my PC, and then login without any problem. With the correct username and password, you will be able to login. Then, do not forget to change your profile with the up to date email address.

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

jessicawhippy
New member | Level 2

I have this same issue but I cannot contact support.  There are no channels to actually email customer service.  please help

Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

Daphne
Dropboxer

I'm sorry to hear you're having trouble with this @jessicawhippy!

 

To contact our Support team, please visit this page (while signed out of any Dropbox account) and fill in the relevant details under the "Submit a help request" section.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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    Daphne Dropboxer
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    jessicawhippy New member | Level 2
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    fangjing_hu Explorer | Level 3
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    TeddyTruth New member | Level 2
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