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Cannot login to my Dropbox account - I cannot access to the email associated to the account

New member | Level 2
New member | Level 2

Hi, all,

I have a dropbox account that I didn't access to for years. I realize I have some important document saved in this account. I was trying to login, with correct password. But I got the information that I have to enter a 6-digit code that was sent to the email address associated with the Dropbox account. Unfortunately I am not able to access to the email address and not able to enter this 6-digit code. In this case, is there any way to access to my Dropbox account as I still remember the password?

 

Thanks in advance.

2 Replies 2
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Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

Super User II
Super User II

You will need to contact support for that via www.dropbox.com/support

 

If you do not have that option while logged in go to the page via an incognito window and select the option for log in issues.


 


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Re: Cannot login to my Dropbox account - I cannot access to the email associated to the account

New member | Level 2
New member | Level 2

Thank very much! Problem solved!

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