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Cannot verify email address

Cannot verify email address

PrincipalEdge D
New member | Level 1

Tried multiple times to verify email address. Nothing comes in. I have checked the SPAM filter.

Email address is working receiving other emails fine.

Is there a way to check if the email has been sent?

1 Accepted Solution

Accepted Solutions

Re: Cannot verify email address

Vicky
Dropboxer
Hello,

Can you please add no-reply@dropbox.com to your address book and request another email verification email.

If the issue persists, please submit a ticket to Dropbox.com/support

Thanks,
Vicky

Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! 🙂


View solution in original post

17 Replies 17

Re: Cannot verify email address

LauraC
New member | Level 2

I have used dropbox for years. But since setting up new acct for the life of me I cannot verify. I have done everything suggested and it is still not working. Can someone please assist as it is clearly more than an issue on the user side. Thank you


@PrincipalEdge D wrote:

Tried multiple times to verify email address. Nothing comes in. I have checked the SPAM filter.

Email address is working receiving other emails fine.

Is there a way to check if the email has been sent?


 

Re: Cannot verify email address

Vicky
Dropboxer
Hello,

Can you please add no-reply@dropbox.com to your address book and request another email verification email.

If the issue persists, please submit a ticket to Dropbox.com/support

Thanks,
Vicky

Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! 🙂


View solution in original post

Re: Cannot verify email address

LauraC
New member | Level 2

Hi Vicky I have done that already and still nothing happens.

Re: Cannot verify email address

Vicky
Dropboxer
Hi Laura,

This needs a further investigation from our side. Can you please submit a ticket at https://www.dropbox.com/support?

Thanks,
Vicky

Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! 🙂


Re: Cannot verify email address

yeci
New member | Level 2

Did you ever find a solution? 

Re: Cannot verify email address

Jane
Dropboxer

Hey @yeci

 

Thanks for posting this query on the Dropbox Community! 

 

Aren't you receiving the verificatione email? What's the case? 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Cannot verify email address

imagfinder
Explorer | Level 3

Did you ever get this resolved? Im having the same issue. There is no problem with my email server. Email is simply not coming in. Even though I don't think that adding the no-reply@dropbox.com to a safe list is the issue I did it anyway. Still I get nothing. 

 

Any tips?

Re: Cannot verify email address

LauraC
New member | Level 2
Hi, yes dropbox support in the end had to do it for me.

Re: Cannot verify email address

imagfinder
Explorer | Level 3
Thanks.
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