cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cant Retrieve my password or reset new one

Cant Retrieve my password or reset new one

Chad S
New member | Level 2

I hve a new computer and when I went to log into Dropbox said my password is wrong. I pressed the forgot password button and it said it sent a email to my inbox and I never received it. I went through all the steps about making sure no-reply was in my contacs and nothing was goingto my junk or spam folders. I am still logged into my account on my Iphone so I know my account is active. How can I reset my password or log on?

1 Reply 1

Re: Cant Retrieve my password or reset new one

Jay
Dropboxer
Hi @Chad S, thanks for joining the Community!

Are you using a custom domain name, or a public email provider?

If the email isn't appearing in the spam or junk folder and you've added no-reply@dropbox.com to the contacts list, then the email might not be reaching your inbox at all, so you might need to check with the email provider.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?