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Cant access old email address associated with my Dropbox account.

New member | Level 2
New member | Level 2

I can no longer access the email account associated with my dropbox account. How can I transfer to a new email address?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: cant access old email address

Dropboxer
Dropboxer

Hey there @watsontv - how are you today?

Since you've lost access to the email address associated with your Dropbox account, but still remember your password (correct me if I'm wrong), you should try to log in to your Dropbox account and then immediately change your email address at: https://www.dropbox.com/account 

I hope this helps and please let me know if you need any further assistance. 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
Highlighted

Re: cant access old email address

Dropboxer
Dropboxer

Hey there @watsontv - how are you today?

Since you've lost access to the email address associated with your Dropbox account, but still remember your password (correct me if I'm wrong), you should try to log in to your Dropbox account and then immediately change your email address at: https://www.dropbox.com/account 

I hope this helps and please let me know if you need any further assistance. 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

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Re: cant access old email address

New member | Level 2
New member | Level 2

What if you can't remember your password?

Highlighted

Re: cant access old email address

Dropboxer
Dropboxer

If you don't remember your password, or you need to reset it, you can visit our website here @Crystal3:  https://www.dropbox.com/forgot

You'll only need to enter the email address associated with your Dropbox account and you'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked while you can also add no-reply@dropbox.com to your address book and request another password reset email.

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Access dropbox although sign in email is no longer valid

New member | Level 2
New member | Level 2

I have set up a dropbox account a few years ago with my former email address. In the meanwhile I have changed my email provider and address to gmail and the old mail was inactivated. I now can no longer sign in to dropbox as he does not recognize the password. Is there a way to access my dropbox account to again use it more actively with my new smartphone. I want to have all my pictures together in one cloud. Many thanks for your urgent support.

 

Highlighted

Re: Access dropbox although sign in email is no longer valid

Dropboxer
Dropboxer

Hi @BEhringhaus, I hope you're well today!

The easiest way to regain access would be if you have your account connected via a connected computer with the desktop app.

I'd suggest taking a look at this article here with some steps and suggestions on how you can regain access to your account when access to the email is lost.

Please take a careful look at each point as these would be the only ways that you can regain access to the account without accessing the email associated with the account.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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