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Cant successfully enter last 4 digits abd exp date to look up credit card charge

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Cant successfully enter last 4 digits abd exp date to look up credit card charge

New member | Level 2

Trying to look up credit card charge. Have all the info i need but i put in the last 4 digits and exp date and it says i am not putting i

5 Replies 5
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Re: Cant successfully enter last 4 digits abd exp date to look up credit card charge

Dropboxer

Hey @Oliviarh, thanks for reaching out to us!

Have you tried doing this from another browser or an incognito window?

If that doesn't do the trick, could you try clearing your browser's cache and making sure that you're not running any third party extensions or plugins? 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cant successfully enter last 4 digits abd exp date to look up credit card charge

New member | Level 2

Hi, I am having the same issue - tried clearing my cache etc. and tried incognito window, neither worked. Please advise. 

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Re: Cant successfully enter last 4 digits abd exp date to look up credit card charge

Dropboxer

Hey @csmyth3, thanks for nudging us on this thread. 

 

Out of curiosity, are you doing this from your computer or a mobile device? 

 

Could you also send me a screenshot (without any personal info) of the error message that you get?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Cant successfully enter last 4 digits abd exp date to look up credit card charge

New member | Level 2

I'm trying to access from a computer, and I added the screen shot below. When I hit the submit button, it just refereshs to this page again as if I didn't enter the CC digits and expiration date. Thank you!Billing glitch.jpg

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Re: Cant successfully enter last 4 digits abd exp date to look up credit card charge

Dropboxer

Thanks for your swift reply, @csmyth3

 

If you've tried doing this from another browser as well, you can contact our team here regarding this matter from an incognito window (without signing in). 

 

Let me know if you have any trouble along the way and I'll make sure to get back to you as soon as possible. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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