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Challenge adding a Plus subscriber (through App Store) to new Family plan

Challenge adding a Plus subscriber (through App Store) to new Family plan

442
Explorer | Level 4

Greetings! I’ve bought a Family subscription and have sent an invite to a user who currently has a Plus monthly subscription through the App Store. They have cancelled their Plus subscription through the App Store which now says that their subscription will expire on 29th of January however at the moment when they try to accept my invite to join the ‘Family’ they receive an error message? Do they need to wait for the current subscription through the App Store to completely expire before they’ll be able to accept my invite?

Any advice appreciated!

3 Replies 3

Re: Challenge adding a Plus subscriber (through App Store) to new Family plan

Rich
Super User II

@442 wrote:

Do they need to wait for the current subscription through the App Store to completely expire before they’ll be able to accept my invite?


More than likely. Cancelling just prevents a subscription from auto-renewing at the end of the billing cycle. It doesn't actually downgrade the account until the remaining time on the subscription has expired. Until that time, they're technically still on a Plus account.

Re: Challenge adding a Plus subscriber (through App Store) to new Family plan

442
Explorer | Level 4

@Rich wrote:

@442 wrote:

Do they need to wait for the current subscription through the App Store to completely expire before they’ll be able to accept my invite?


More than likely. Cancelling just prevents a subscription from auto-renewing at the end of the billing cycle. It doesn't actually downgrade the account until the remaining time on the subscription has expired. Until that time, they're technically still on a Plus account.


Thanks. Will see if they'll be able to accept the invite on 30th of January once the current subscription expires :

Re: Challenge adding a Plus subscriber (through App Store) to new Family plan

Jay
Dropboxer
Hi @442, as per what @Rich said, they'll need to wait for the Plus plan to return to a Basic plan at the end of the subscription on the App Store, since the subscriptions are handled differently that way.

If they had upgraded directly on the Dropbox site, then they could join immediately and get a prorated refund on the remainder of the time, so no need to cancel first.

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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