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Change my country

PhilHugo
Explorer | Level 3

Hi, 

I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. 

I tried to change from United States to Andorra but could not. 
Thanks. 

1 Accepted Solution

Accepted Solutions

Re: Change my country

Mark
Super User II

Hi @PhilHugo 

 

You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in. 

 

I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞 


 


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View solution in original post

3 Replies 3

Re: Change my country

Mark
Super User II

Hi @PhilHugo 

 

You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in. 

 

I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Change my country

PhilHugo
Explorer | Level 3
Thanks!

Question: how could I make sure when I will downgrade my plan, Dropbox will keep my data?


Currently I have + 100GB, but if I downgrade or close my account probably I gonna lose all my files.

So, would I need to transfer all my files to a hardware, then upload back again to Dropbox with my new account in Andorra to make sure I keep all my data?


Thanks

Re: Change my country

Walter
Dropboxer

This won't affect your existing files at all @PhilHugo.

 

Only syncing of new files will stop when your account gets downgraded at which point you'll be able to re-upgrade using your new billing information. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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