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Change of password when email expired

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Change of password when email expired

New member | Level 2

Hello!

 

I am stuck in a catch 22 situation. I haven't used my dropbox for a long time and my registered email address which was related to my last workplaces has expired. I would like to change it but the password I used 2 years ago is not working anymore. I still have admission to my account as it is connected to my computer. Is there any way of getting around this problem?

 

Thanks

1 Accepted Solution

Accepted Solutions
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Re: Change of password when email expired

Super User II

No, I'm afraid not. 

 

You need to set up a new account and move your data over to it.

 

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password


 


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View solution in original post

2 Replies 2
Highlighted

Re: Change of password when email expired

Super User II

No, I'm afraid not. 

 

You need to set up a new account and move your data over to it.

 

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Re: Change of password when email expired

New member | Level 2

Can I still move the data if my account says password expired? I can not reset my password because I lost access to my old email address.

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