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Changed my email address, but Dropbox sync still shows my old email

Changed my email address, but Dropbox sync still shows my old email

Derning
Explorer | Level 3

In my Dropbox Account settings, I changed my email address, but Dropbox sync still shows my old email. I waited a couple hours, then I rebooted my computers, and Dropbox sync still uses my old email address. 

How can I get Dropbox sync to use my new updated email address? Thanks in advance for your help! 

1 Accepted Solution

Accepted Solutions

Re: Changed my email address, but Dropbox sync still shows my old email

Walter
Dropboxer

Thanks for the swift and elaborate response - much appreciated @Derning!

Could you please try unlinking and re-linking your account again on this device?

Keep me posted on your progress too please. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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7 Replies 7

Re: Changed my email address, but Dropbox sync still shows my old email

Walter
Dropboxer

Hey there @Derning - how are you today?

I understand that you've changed email address on your account's settings tab online yet you don't see the changes reflect on your synced computers - did I get it right?

Can you please send me a screenshot (omitting personal information) of what you describe in order to have a visual as well? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Changed my email address, but Dropbox sync still shows my old email

Derning
Explorer | Level 3

Thanks @Walter for the quickie response! Yes, you described the problem accurately. Here's a screenshot: 

https://www.dropbox.com/s/ke4jv8wtqasx1h2/screenshot-2018-10-02-dropbox-sync-old-email.png?dl=0

Any ideas? Thanks! 

Re: Changed my email address, but Dropbox sync still shows my old email

Walter
Dropboxer

Thanks for the swift and elaborate response - much appreciated @Derning!

Could you please try unlinking and re-linking your account again on this device?

Keep me posted on your progress too please. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Changed my email address, but Dropbox sync still shows my old email

Derning
Explorer | Level 3
Thanks for the suggestion Walter. If I unlink, and then re-link using my new login info (new email address), will Dropbox Sync need to re-download all my files from scratch? It’s a lot, so wanna make sure I do this at a sensible time.

Thanks!

Re: Changed my email address, but Dropbox sync still shows my old email

Walter
Dropboxer

As you'd be relinking the same account, the desktop app should only take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity.

Let me know how this goes @Derning!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Changed my email address, but Dropbox sync still shows my old email

beamanrisch
New member | Level 2

I cannot eliminate [personal information removed per the Community's Guidelines] because it is no longer available. When I add my present email [personal information removed per the Community's Guidelines], dropbox tells me that email is taken. Yes, it's mine;it's taken by me. Help. Do I put my gmail as secondary email? If so, when verification is sent to defunct centurytel email, I cannot access it. 

Re: Changed my email address, but Dropbox sync still shows my old email

Rich
Super User II

@beamanrisch wrote:

When I add my present email ..., dropbox tells me that email is taken. Yes, it's mine;it's taken by me.


That means there's already a Dropbox account using that email address. Each email address can only be used with a single Dropbox account.

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