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Changed plan for our NPO a year ago - Dropbox is still billing our account. Help!

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Changed plan for our NPO a year ago - Dropbox is still billing our account. Help!

Explorer | Level 3

Last year, an employee by accident upgraded our basic Dropbox account - which cost our organization almost 8000 SEK. We downgraded as soon as the mistake had come to our notice AND I recall trying to get in contact with Dropbox to anull the purchace and get the money back. No response.

I just discovered that another 8000 SEK has been billed to our account - this need to be corrected NOW. Also, logging in to our account, I can see that it's set on "Basic" and shouldn't be billed in the first place. 

 

HELP.

/Agnieszka, org.lead Ronald McDonald House Huddinge (Sweden)

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Re: Changed plan for our NPO a year ago - Dropbox is still billing our account. Help!

Dropboxer

Hi @Agnieszka1; thanks for joining our Community and sorry to hear about the issues you've faced so far with cancelling the subscription at hand. 

 

As the charge may be related to another account, I'd suggest using an incognito window without logging into any account to contact our support team so we can assist further. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon, Agnieszka. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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