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Changing Currency and Billing Information

New member | Level 2
New member | Level 2

Hello I've recently moved from Canada to the UK. I would like to change my billing details - credit card and currency. I'm under the impression that I can't do this, but I would need to cancel my Dropbox Plus (which I currently pay monthly) and reactivate it in the UK. How do I go about this and will I lose any files in the process? (I upgraded for more space.)

Thanks!   

1 Accepted Solution

Accepted Solutions
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Re: Changing Currency and Billing Information

Dropboxer
Dropboxer

Hey there @HCRF - how are you today?

First and foremost, if your account is ever downgraded, we will not delete any of your files. 

If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.

Now, as per your inquiry, take into account that for technical reasons, changing billing country would also change the currency, which is something we cannot currently allow for renewals. 

However, if you would prefer to subscribe from a different billing country, you will first have to cancel your current subscription at the following page:

https://www.dropbox.com/downgrade

Also, it is important to note that cancellation of your subscription will remove any add-ons you may currently be eligible for, including a more extensive version history (these are not offered any more). I cannot guarantee that we'll be able to reinstate those.

Moreover, you would have to re-upgrade on one of the plans currently available on our website, at the current price which may be more expensive than your current subscription. Here is an overview of our current plans for your convenience:

https://www.dropbox.com/plans

 I'm sorry that we don't have a better solution at this time and if there is anything I can do to assist, please just let me know!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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5 Replies 5
Highlighted

Re: Changing Currency and Billing Information

Dropboxer
Dropboxer

Hey there @HCRF - how are you today?

First and foremost, if your account is ever downgraded, we will not delete any of your files. 

If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.

Now, as per your inquiry, take into account that for technical reasons, changing billing country would also change the currency, which is something we cannot currently allow for renewals. 

However, if you would prefer to subscribe from a different billing country, you will first have to cancel your current subscription at the following page:

https://www.dropbox.com/downgrade

Also, it is important to note that cancellation of your subscription will remove any add-ons you may currently be eligible for, including a more extensive version history (these are not offered any more). I cannot guarantee that we'll be able to reinstate those.

Moreover, you would have to re-upgrade on one of the plans currently available on our website, at the current price which may be more expensive than your current subscription. Here is an overview of our current plans for your convenience:

https://www.dropbox.com/plans

 I'm sorry that we don't have a better solution at this time and if there is anything I can do to assist, please just let me know!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Changing Currency and Billing Information

New member | Level 2
New member | Level 2

Thanks so much for your advice Walter, really helpful. 


Highlighted

Re: Changing Currency and Billing Information

Dropboxer
Dropboxer

Glad I could help @HCRF!

Should you ever come up with a Dropbox question, feel free to reach out 

Have a lovely day in the meantime and thanks for circling back here to update me on the matter - I appreciate it. 

Cheers!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Changing Currency and Billing Information

New member | Level 2
New member | Level 2

Thanks Walter - I do have one question.

I've just downgraded the account and now need to upgrade as a UK Dropbox plus. The account would have renewed on 21 Feb. Should I wait until after that date to re-subscribe or can I do it again straight away?

Highlighted

Re: Changing Currency and Billing Information

Dropboxer
Dropboxer

You should let it expire first and then re-upgrade @HCRF - if you were to try it now our system would attempt to resume your current subscription thus making it - again - impossible to update your billing information as you'd be practically trying to change currency which is something that's not allowed as aforementioned. 

Please be aware that when your account is downgraded, Dropbox will not delete any of your files.

If your Dropbox folder becomes over quota (for the time until you upgrade again) all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.

I hope this clears things up and please let me know if you have any more questions.

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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