cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Changing Email address

Changing Email address

Roberson
New member | Level 2

I am trying to change my email address on my account. I have received the verification email and clicked on the link but when I log in through the link it asks me for a code. I no longer have access to the old email address so I cannot get the 6 digit code. What do I do? I am not getting a text with a 6 digit code either. Help please! 

3 Replies 3

Re: Changing Email address

Mark
Super User II

Choose the option to use the recovery codes you were given upon setup of the account. They may show at www.dropbox.com/account if needed 

 

Unfortunately if you dont have them then you will need to just set up a new account and move everything over.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Changing Email address

Roberson
New member | Level 2

ok great. How do I move everything over? Just download it and create a newn account? 

Re: Changing Email address

Mark
Super User II

Yes, download everything, make a new account, log in and reupload.

 

If you use it on a computer unlink the account, then I'd suggest moving the folders out of Dropbox and reinstalling: www.dropbox.com/downloading. Once it asks for set up use the new email address and then when the account is linked re-add the files back in to the Dropbox folder.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?