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Changing billing information

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Changing billing information

New member | Level 2

my  yearly subscribtion ended on 2nd july 2020, i was updating my credit card and to monthly billing but when i tried to change to monthly it said that the subscribtion will be updated in july 2021. since i used a gift card before i wasnt charged for it. how do i chnage to monthly?

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Re: Changing billing information

Dropboxer

Hi @zainab za, thanks for posting on the Community!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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