Changing from Plus to Family plan

[Taigo]

Hi, 

i just changed my account from Plus to Family.

does anyone know if the earned space that i have is added "on top" of the 2TB of the family plan? in other words- if i have 20 GB of earned space (earned by referrals, completing the dropbox "get-started list etc.) will this extra space still be valid?

thanks,

[Walter · Accepted solution]

Hey @Taigo, thanks for using Dropbox and welcome to our Community!

Any additional space you've earned through referrals, promotions etc. will still be valid when you upgrade to Family plan.

Just note that any space earned via referring people to Dropbox will be halved if you downgrade your account to the Basic plan. 

I hope this helps and please let me know if you have any other questions!

[Taigo]

Thanks! 

another related questions please:

my Dropbox Plus subscription expires in November (I paid for it in advance): what happens to the storage space once if I join the Dropbox Family subscription now (~4 months before expiry)?

All the best,

Taigo

[Jay]

Hi @Taigo, are you going to be upgrading your existing account to a Family plan, or will you be joining an existing Family plan owned by someone else?

This will help me to assist further!

[Taigo]

Hi @Jay and thanks for the reply,

Iwill be joining an existing Family plan owned by someone else.

Thanks,

[Jay]

Thanks for the info. If you join an existing Dropbox Family plan, while you're on a Dropbox Plus plan, then you'll receive a prorated refund for the remainder of your Plus subscription.