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Charged before I could cancel

Charged before I could cancel

Johnathan1
New member | Level 2

On December 5th, I went to cancel my Dropbox professional subscription, as I knew it would automatically renew on December 6th. However, when I got the the billing screen, it said I had already been charged for December 6th, despite it only being December 5th. How can I get some kind of refund? Is this intentional?

1 Reply 1

Re: Charged before I could cancel

Jay
Dropboxer

Hi @Johnathan1, thanks for messaging the Community!

 

If your account is on a paid plan, you should be able to contact the support team directly via this link in order for the team to look into this further.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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