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Charged for 5 minutes of using

Silvie11
New member | Level 2

Hi I have upgraded dropbox and immediately realized that I will not use it. Have a different option.  I have done all steps (cancelling plan) and have been successful, have back 2 GB.  But it means that I have been charged 99 $ plus Tax for using 5 minutes. I have contacted support and nobody answered. Have anybody else experience like this?

 

Thanks

3 Replies 3

Re: Charged for 5 minutes of using

Mark
Super User II

Did the system say you'd get a refund? If so it takes a few days to go through. This is due to the card processesors not 

 

However, note that the T&C's do state they do not offer refunds so its not a guarantee - they only offer where they legally have to.


 


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Re: Charged for 5 minutes of using

Silvie11
New member | Level 2

Thank you, Mark.

No the system didn't offer a refund and I saw the note that you have mentioned:

"However, note that the T&C's do state they do not offer refunds so its not a guarantee - they only offer where they legally have to."

 

And that is the fact: 

I know or think that U.S. does not have federal laws affecting returns and refunds But expected that professional companies have got at least Return & Refund Policy. Based on their policy there is up to them whether or not they will give you your money back. I have an experience like this for the first time that I am not able to request a refund and that I have used service for 5 minutes or less because 5 minutes took me to persuade the system that I really don't need an upgrade. And they charged whole year and cancelled immediately upgrade of dropbox. As I saw from a discussion about this topic this is not for the first time, several people had a similar experience. Not exactly the same. Really alarming is that nobody communicates but on the other hand I have received from this timepoint couple of emails trying to offer me upgrade again.

 

It is a disappointment. In EU there is cancel and return an order within 14 days. 

 

 

Re: Charged for 5 minutes of using

Lusil
Dropboxer
Hi there @Silvie11, due to account-specific information needed on this, could you reach out to our team from this page?

Once you do that, let us know the ID (eg. #1234567) of the interaction so that we can pass your comments along. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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