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Closed account Email address

Closed account Email address

captainkijo
New member | Level 2

I need to use my Closed account Email address for a new dropbox account. It is vital that I have ability to make a new account with the old email address. Please can you help?

I try to open a new account with this work email and it says that it is used already. Obviously i tried to reset the password but this did not work. I saw in archived emails that Dropbox told me that the account was now closed.

So I should at least be able to open a new account with that old email address:

[email removed]

1 Accepted Solution

Accepted Solutions

Re: Closed account Email address

Jay
Dropboxer
I’ve just sent you an email to that address.
 
Please check your spam folder just in case!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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11 Replies 11

Re: Closed account Email address

Jay
Dropboxer
Hi there, I removed your email for your own privacy. Please don’t post it on a public forum in future for your own security!
 
Just to clarify, you want to create a new account with a certain email, but apparently it is already in use.
 
When you try to reset the password, do you get any reset email? Have you checked your spam folder? Could you try adding no-reply@dropbox.com to your whitelist and resetting the password again
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Closed account Email address

Rich
Super User II

Was the old Dropbox account part of a Business team, and if so, was it recently removed from that team?

Re: Closed account Email address

captainkijo
New member | Level 2

Hello

 

I tried all of what you have suggested and the new account can't be opened with this email. and there are no emails about resetting passwords come through.

 

Can't you just check that the account is definitely closed and free up the email again?

I need it to open the account

Many thanks!

Re: Closed account Email address

captainkijo
New member | Level 2

No, unlikely that the old dropbox was part of a business plan.

This is now what we are trying to set up but can't. It will be a part of a new network with 4 users to run 3 superyachts.

Maybe we should just use Google Drive? 🙂

Re: Closed account Email address

Jay
Dropboxer
If the email is specifically in use, then either there is an account already using that email on Dropbox, or a Dropbox Business team admin deleted your account, and it’s still within 7 days of the deletion so you can’t create a new one.
 
In order to investigate this matter further, would it be okay if we reach out to you at the email associated with this forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Closed account Email address

captainkijo
New member | Level 2

Hi Jay

yes please.

It is imperative that we sort this quickly.

I can confirm that both the scenarios that you indicated are not the case.

If the account was open then surely I would be able to reset the password?

Thanks for your time

Re: Closed account Email address

Jay
Dropboxer
I’ve just sent you an email to that address.
 
Please check your spam folder just in case!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Closed account Email address

medohulail
New member | Level 2

i need my closed account please my account [email removed]

Re: Closed account Email address

Jay
Dropboxer
Hi there, I’ve removed your email address for your own security.
 
Regarding your query, if the account has been closed or deleted, then generally there isn’t a way to recover that account.
 
I’d recommend that you follow the steps in the following article to see what can be done.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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