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Re: Closed account!! Need to recover files asap

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Closed account!! Need to recover files asap

New member | Level 2
New member | Level 2

One of my accounts was closed down and it had ALOT of personal, meaningful pictures on it. It was closed a while back and I have noticed now, please tell me the pictures are traceable. 

1 Reply 1

Re: Closed account!! Need to recover files asap

Dropboxer
Dropboxer

Hello @adhaliwal, I'm sorry to hear about this!

If your account was closed due to inactivity then I'm afraid there isn't much I can suggest. Since the account no longer exists, we wouldn't be able to assist with restoring the files.

However, I understand that this is very important to you. Just to see if there is anything that we could possibly do, we would need to have a look through our Support channel.

I was able to locate your open tickets with our team, and I've passed along your comments to our specialists there, and they'll get back to you as soon as possible.

Sorry that I can't be of much help here. In the meantime, please just keep an eye on your inbox for a reply from our team.

Let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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