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Closed account

New member | Level 2

I missed the email notification that if I did not log in my account will be closed. I have now logged in but cannot access/ view any of my saved files..please assist they urgently needed

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Re: Closed account

Super User II

@FarnaazS wrote:
I missed the email notification that if I did not log in my account will be closed. I have now logged in but cannot access/ view any of my saved files..please assist they urgently needed

If your account was idle for more than a year and you didn't log in when notified, then the account was likely deleted due to inactivity. All content would have been deleted as well. Instead of logging in to your same account, you likely started a new one with the same email address.

 

Unfortunately, once an account has been deleted, it usually cannot be recovered.

 

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