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Closing an old Account using an old email address

Closing an old Account using an old email address

Ger Apeldoorn
New member | Level 2

This February I saw on my bank account that I was doing monthly payments for an account that should have been closed years ago. Because the records don't go back very long, I cannot see how long this has been going on. I tried to close the account, but I no longer have the password and since this is an inactive email address I cannot recieve a new password.

 

Since then I have been going round and round with the answerbots about the fact that they can not close my account without being able to check I am the owner, but still getting a refund for the double payments. So apparently they can recognise me enough to take my money, but not to close the account.

What do I do to get out of this loop?

2 Replies 2

Re: Closing an old Account using an old email address

Rich
Super User II

@Ger Apeldoorn wrote:

I tried to close the account, but I no longer have the password and since this is an inactive email address I cannot recieve a new password.


You'll need to contact Dropbox Support directly. They'll cancel the subscription so you're no longer being charged, but without access to the email address they will not provide you with access to the account or close it. The account will be deleted automatically after it's been idle without a subscription for more than a year.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Re: Closing an old Account using an old email address

Ger Apeldoorn
New member | Level 2

Thanks, I wil try again with this wording.

The official reply when I tried last was:

"Since you state that you do not have access to the email associated with the Dropbox account there is no way to prove your identify. Unfortunately, we cannot process your request furthermore for account deletion. "

But maybe specifically asking for cancelling the subscription will do the trick.

Ger

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    Ger Apeldoorn New member | Level 2
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    Rich Super User II
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