cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Combining Dropbox accounts

Realtorgil
New member | Level 2

For some unknown reason I have 2 Dropbox accounts. The one associated with an old email address has a 2 TB upgrade. The one I actually use is associated with my new email addess and is just a basic account and it is full. How do I get rid of the old account but keep the upgrade which is paid for?

1 Reply 1

Re: Combining Dropbox accounts

Rich
Super User II

@Realtorgil wrote:

How do I get rid of the old account but keep the upgrade which is paid for?


There's no way to transfer a paid upgrade from one account to another. The only way to accomplish what you need is to swap the email addresses on the accounts so your new email address is on the paid account. You'll need a third email address to do this.

 

You can then share a folder between the two accounts to transfer any files that you need moved to the paid account.

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?