Contact Phone #

[Wendy8]

Has ANYBODY had any success contacting customer support ??  I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they just charged my CC $119 and I can't contact them ?? My husband just found a # will give it a try ...everybody else who has had issues feel free to use it as well and blow them up until you get results !! 1-800-620-5395

[Jay]

Hi @Wendy8, thanks for posting today.
 
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. The number you have is for the Business sales team.
 
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[negative_ghostrider]

This is still a very prominent issue. My account associated with this email address & the user community is a free account, yet I am getting charged $119.88 to a random account. I entered the 12-digit transaction ID from my credit card, but it must be using an old and expired version of my credit card.

How is it possible that you can't simply help stop fraudulent charges? Stop billing me. This is ridiculous.

[negative_ghostrider]

I have a free basic account, but I am still getting charged $119.88.

My assumption is that the charge is coming from a different account, one that I either do not have access to or a fraudulent one creating my someone else.

I have tried entering the 12-digit transaction ID to find the account, per Dropbox's instructions, but it says my credit card information does not match. So, my old and expired credit card information is being used on an account I can not access, and Dropbox decided that was an acceptable form of payment.

I even tried filing a ticket with American Express, but they can't guarantee that blocking Dropbox entirely as a vendor will work.

How is it that Dropbox can't provide a simple ounce of helpful support to stop fraudulent and unwanted charges? Is there not one human in the entirely organization who can simply look up the account associated with this transaction, so I can end it?

[Walter]

Hey @negative_ghostrider, sorry to hear you're having issues with this.

May we reach out via email to have a further look internally? 

Let us know and we'll use the email address that's associated with your profile here, on our Community.

Otherwise, you could log a ticket with our team through this form. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. 

I hope this helps!