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Contacting support...what a joke.

PhotographerSally21
New member | Level 2

I have 2 dropbox accounts. One is personal, the other for business. I accidently paid for extra space on the old account (the personal one) and I cannot get into this account's email, long story. Anyway, talk about a run around. I've spent the last 45 minutes trying to get this fixed, only to finally get a human being to 'talk' to, only to be told he couldn't help me...of course they have time for you when it comes to sales...anyhow. I'm want to move the files. But, unfortunately the file that I was supposed to be paying extra space for, (not the one that's tied to an old email account I cannot open to get the code to change the password ;p) is full and I can't move the files. I just want to talk to someone in accounting so I could have the money I'm paying go to the right account. This is a joke. I'm going to have to find another means to send photos.

3 Replies 3

Re: Contacting support...what a joke.

Mark
Super User II

You can log a ticket at www.dropbox.com/support and if needed go there via an incognito window and choose 'get help with account'.

 

Unless you can log the ticket from the account you've upgraded they probably wont be able to swap the payment, but, may be able to refund/cancel it and let you then upgrade the right one


 


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Re: Contacting support...what a joke.

tek825
Explorer | Level 4
I'm having the same problem with support/customer service. I need an actual, live person I can talk to, not a bot or community forum. 😞 I cannot access my old Dropbox account and wish there was a toll free number to call. I wish you luck, Sally21. I totally understand where you're coming from.

Re: Contacting support...what a joke.

Mark
Super User II

Phone support is only available to Business users. 

 

Premium support is available via email (and chat plan dependent) to paid users


 


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    Mark Super User II
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    tek825 Explorer | Level 4
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