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Convert outdated business account to a Individual Plus account

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Convert outdated business account to a Individual Plus account

New member | Level 2

Hi,

 

I stoppped using DB for a while and my Business sub has ended. I would like to come back to DB under the same account, but this time as an Individual Plus. I have no idea how to do this.

 

Can anyone help?

 

MM

3 Replies 3
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Re: Convert outdated business account to a Individual Plus account

Dropboxer

Hi @mm38, thanks for messaging today!

 

If your plan has been cancelled, could you check what plan you're on according to this page?

 

Is it possible that you're on a free team, which you can see here?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Convert outdated business account to a Individual Plus account

New member | Level 2

Hi Jay,

 

could you check what plan you're on according to this page?

 

Dropbox Business Standard (trial ended)
You’re a member of the XXX Dropbox account.

 

> Is it possible that you're on a free team, which you can see here?

 

I get taken to a billing page when I click on that link

 

Appreciate your help,

 

 

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Re: Convert outdated business account to a Individual Plus account

Dropboxer

It sounds like you're in locked state on your account.

 

Could you try the steps in the above article to disband the team to return to a personal account?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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