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Cost for storage paying £9.99, only getting 2GB of storage not 2TB?

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Cost for storage paying £9.99, only getting 2GB of storage not 2TB?

New member | Level 2

I pay £9.99 a month and thought that would get me 2TB of storage but I only seem to have 2GB.

1 Reply 1
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Re: Cost for storage paying £9.99, only getting 2GB of storage not 2TB?

Dropboxer

Hello @Alan Livingstone, I'd be happy to help out with this!

 

It seems that the upgrade hasn't applied to your account, let's see if we can get to the bottom of this.

 

Can you let me know if you upgraded your account directly through our website, or was it through the app store on a mobile device?

If you happened to use the iOS App store, please try out the steps here.

 

It may be that the upgrade was applied to a difference account by mistake too. Since you made the payment for the upgrade, can you try checking which account the upgrade was applied to with these steps?

 

If you find the account from the look up tool, does it match the email address linked to the account you're signed into at the moment?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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