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Couldnt add 30gb free after buying a new Lenovo device

Couldnt add 30gb free after buying a new Lenovo device

Rick010
Explorer | Level 3

Hello Dropbox,

 

I didn't succeed to add the free 30GB to my account, after buying  a new Lenovo device.

Could you please help?

 

Thanks in advance, 

 

Rick010

 

11 Replies 11

Re: Couldnt add 30gb free after buying a new Lenovo device

Lori
Dropboxer
Hey @Rick010, let's see what we can find on this together!

Is this the first time you've redeemed a Lenovo promotion? Can you also check if the space has been applied at a different account, under a different email address?

Please have a look on this Help Center article as well.

Keep me posted and we can take it from there. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldnt add 30gb free after buying a new Lenovo device

Rick010
Explorer | Level 3

Hey Lori,

thanks for your reply!

 

>>Is this the first time you've redeemed a Lenovo promotion?
Yes

 

>>Can you also check if the space has been applied at a different account, under a different email address?
I did and the space wasn't applied to another account

 

>>Please have a look on this Help Center article as well.
I specifically created a new account for my Lenovo PC.
The article even mentions 100 GB, but I was told 30GB, which is also fine by me 😉

 

Kind regards, Rick

Re: Couldnt add 30gb free after buying a new Lenovo device

Lori
Dropboxer

Hey Rick, hope you enjoyed your weekend! 

Did your device come pre-loaded with our desktop app @Rick010?

 

Can you also make sure you've completed five of the seven Get started steps?

Thank you!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldnt add 30gb free after buying a new Lenovo device

Rick010
Explorer | Level 3

Hey Lori,
>> hope you enjoyed your weekend!
I hope you had a great weekend as well!

 

>>Did your device come pre-loaded with our desktop app @Rick010?
No, downloaded it myself

 

>>Can you also make sure you've completed five of the seven Get started steps?
I did and 0,25 Gb was added to this account!

Re: Couldnt add 30gb free after buying a new Lenovo device

Lori
Dropboxer
Thank you so much for all the info, Rick.

Did you see a prompt to install Dropbox on your device?

If not, what are the exact steps you followed @Rick010

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldnt add 30gb free after buying a new Lenovo device

Rick010
Explorer | Level 3

Hi Lori,

 

FYI:

I first downloaded the DropboxInstaller.exe via the link on https://www.dropbox.com/install

After that I installed Dropbox by running the DropboxInstaller.exe.

 

 

Re: Couldnt add 30gb free after buying a new Lenovo device

Lori
Dropboxer

Hey @Rick010, thanks for the details. 

 

It sounds like you didn't receive a pop-up message that prompted you to install the app, and you manually followed the installation process.

 

Since the device didn't come with the Dropbox desktop application pre-install, in this case, I'm afraid you wouldn't be eligible.

 

That's why the promotion wasn't applied.

Thanks!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldnt add 30gb free after buying a new Lenovo device

Rick010
Explorer | Level 3

Hi Lori,

 

I misunderstood you, sorry!

 

I created my Dropbox account, when asked during the first start-up of my new Lenovo laptop.

Later I installed the Dropbox app.

 

Hope this clears things up!

 

Re: Couldnt add 30gb free after buying a new Lenovo device

Lori
Dropboxer
Hey @Rick010, I hope you're doing well! 

Would it be okay for me to reach out to you via email, so we can take a closer look into this? 

Thank you!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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