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Created account with non-existent email


Created account with non-existent email

New member | Level 2

Hey there, 


A little while ago I created a new dropbox account but did so with a typo in my email. Now, I forgot my password and cannot retrieve it as the email to renew it is sent to an address that does not exist. 


That also means I cannot delete this account as I don't have the password, and because for some reason I can't log out of the desktop app, it keeps conflicting with the new account I created. The fake account acts as a priority over it. 


It is quite tedious, may I get some help regarding this issue? 


1 Reply 1

Re: Created account with non-existent email


Hi @Eve21, I hope you're well today!


Since you have the account connected via the desktop app, do you currently have all your Dropbox files locally on your computer?


If so, the best option here would just be to transfer all you files over to your new account with the correct email. To do so, you can move the files out of the Dropbox folder on your computer.


Then, to unlink your desktop app from your account, please follow the steps below:

  1. Click the Dropbox icon in your menu bar/system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the Account tab, and choose to "Unlink".

You can then connect the new account to the desktop app by signing in. Once the app is set up with the new account, you can move the files back into the Dropbox folder.


Since you don't have access to the email currently linked with the Dropbox account, or remember the password, there's not much that we can do with that account unfortunately. However, after 12 months of inactivity the account will be closed automatically.


Let me know how it goes!

Community Moderator @ Dropbox

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