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Credit card fail - can Dropbox try again?

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Credit card fail - can Dropbox try again?

New member | Level 2

How can I advise Drop box to re try the credit card they already have on file?

 

1 Accepted Solution

Accepted Solutions
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Re: Credit card fail - can Dropbox try again?

Dropboxer

Hey there Kathy, this is done automatically by our system as it's designed to attempt to re-bill you for several times before actually downgrading you (in case of a declined payment that is). 

In any case, should you need to update your billing information, visit your account settings here: https://www.dropbox.com/billing_info

I hope this helps and please let me know if you have any more questions.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: Credit card fail - can Dropbox try again?

Dropboxer

Hey there Kathy, this is done automatically by our system as it's designed to attempt to re-bill you for several times before actually downgrading you (in case of a declined payment that is). 

In any case, should you need to update your billing information, visit your account settings here: https://www.dropbox.com/billing_info

I hope this helps and please let me know if you have any more questions.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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