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Debited for an account I am not using and cannot get a reply

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Debited for an account I am not using and cannot get a reply

New member | Level 2
New member | Level 2

Hi 

I had to open a Dropbox account three years ago when working for a company where I was a freelancer.  I have not used the Dropbox account since then, but noticed recently that I had been charged nearly £100 this August against my debit card.  I used the Dropbox email page to ask about this, but got no reply.  It then occurred to me that they may have replied to the old work email that I had three years ago when I set up the account, but to which have not had access to since.  And that they may have charged me in 2017 and 2018 as well - they had.  So I used the Dropbox email again to ask them to reply to my home email.  That was two weeks ago.  No reply.  As I cannot find anything on the site about a phone number for queries, I am writing this in some desperation, in the hope someone from Dropbox might read this and email me.  My email is <<removed>>

2 Replies 2
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Re: Debited for an account I am not using and cannot get a reply

Super User II
Super User II

I've removed your personally identifiable information so you are not scammed. 

I suggest following this article and using the Look Up tool to then contact support via that.

You can then track tickets at http://dropbox.zendesk.com


 


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Re: Debited for an account I am not using and cannot get a reply

Dropboxer
Dropboxer

Hey @MICHAELDAWSON, I'd be more than happy to help!

If you're still having trouble, could you please let me know the ID of the ticket that you submitted to our Support team (eg. #1234567) so that I can have a look into this for you? 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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