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Delete Dropbox account and dropbox support account

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Delete Dropbox account and dropbox support account

Explorer | Level 3

For some reason I cannot contact Dropbox support via email as I don't have this option under contact support so I ask for help here. I will delete my Dropbox account, but I want to delete my dropbox support account (zendesk) aswell including my previous correspondence with Dropbox support. I know how to delete my Dropbox account, but how can I delete dropbox support account and email correspondence with  ith dropbox?

5 Replies 5
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Re: Delete Dropbox account and dropbox support account

Dropboxer

Hey @pepcoin, thanks for reaching out to us on the Dropbox Community. 

 

At first, you are right, your technical support options depend on the account that you have, and you can indeed see yours from this link

 

If you want to delete your account, you can check out more information in this article on how to do it. 

 

As for deleting your Zendesk account, I'd recommend looking for the relevant steps via the website, as they would have their own official process. 

 

Hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Delete Dropbox account and dropbox support account

Explorer | Level 3

Thank you for your answer, but on dropbox support account there is no option for me to delete the account and correspondance. So I doubt I can do it on my own.

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Re: Delete Dropbox account and dropbox support account

Dropboxer

Apologies for the confusion, @pepcoin

 

You can find the relevant steps to delete your Dropbox account from the link I provided below. More specifically, this one

 

Let me know if you have any other questions, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Delete Dropbox account and dropbox support account

Explorer | Level 3

I know how to delete Dropbox account, I am asking how can I delete account on https://dropbox.zendesk.com/, because there is no option for user to delete the account. Only Dropbox can do it as Dropbox is managing their support system.

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Re: Delete Dropbox account and dropbox support account

Dropboxer

You are right, you can't delete your Zendesk account via your Dropbox as it's a separate service. 

 

For this reason, as I mentioned before, you'll have to look up for the relevant steps via a web browser or by contacting them directly. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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