How can I cancel a free trial?

[jwool1965]

When I started the free trial subscription I had an Android, now I have an Iphone.  How do I cancel my free trial?

[Masha1]

I can not cancel my free trial,I don't have an option to MAnage my plan in Plan tab. How can I cancel it without being charged?

[Daphne]

Thanks for reaching out to us here @Masha1!

Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?

If so, please check out these steps and let me know if that does the trick!

[Masha1]

no,I didnt install the app. I started it from my laptop

[Daphne]

Thanks for getting back to me here @Masha1!

Can you let me know what your Plan tab reports your subscription to be right now? If possible, please send me a screenshot, excluding any personal info.

[Masha1]

Unfortunately, I cant attach files here.
Under the Current plan it's written
Dropbox Basic and on the right there's a button "Upgrade".
Then there's an info Personal dropbox space". And at the bottom Bonus type
Getting started completed 1 out of 7 steps Not finished.
Maybe my trial didnt start,cause I didnt complete those steps? It's just confusing..
Thank you,Daphne!

[Sekinahkirk]

Still after hours /days trying to follow the drop box instructions and there is still no option to remove this stupid app that wants my $$$. Its going to charge $15 for the most crap service ughhh I hate this app!

[Daphne]

Hey there @Sekinahkirk, I'm sorry to hear you're having trouble with this!

Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?

Let me know - thanks!

[MrTony]

I have a trial Dropbox Business team that ended, and now I want to downgrade to my personal accout that I had before. I have to contact DB since I can't do it my self, but there is no form or e-mail that I can use, I have been looking for the last hour, but to find a form to buy something took me 30 seconds...

So, can someone here tell me how to get in contact with someone that can erase my trial team, so I can delete my account for good?

//T

[Casper777]

Hi there

Took me 15 seconds to find this. You, as the admin, need to inititate the process from the admin console in the DBX Business account. https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan

Some advice. Make a copy of your data to an external drive too. ;-). Never know...

Regards

Casper

[MrTony]

Thanks for the help!

I did find that page to, but in my my sense of mood I didn't read all the way 🙂

Regards

Tony