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Deleted account

796973635
New member | Level 2

A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox about this and was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted. I am not able to log into my account at all now. I thought this would keep my account but switch it from a Dropbox Business Account to a basic account. Is there a way to get my basic account back? I had a Dropbox Plus account that I was paying for and has a lot of files on it too.

 

[Post restored by moderator]

1 Accepted Solution

Accepted Solutions

Re: Deleted account

Rich
Super User II

@796973635 wrote:

... was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted.


If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion before the account can no longer be restored. Once your account has been restored, the team admin will need to convert it.

 

Please note that Dropbox cannot recover your account in this situation. Only the team admin will be able to do it.

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5 Replies 5

Re: Deleted account

796973635
New member | Level 2

deleted

Re: Deleted account

Lori
Dropboxer
Hey @796973635, I hope you're doing well!

Can you explain if you receive any errors when trying to access your Dropbox account? 

If you have any ticket number reference from contacting our Support team, feel free sending it over. 

Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleted account

796973635
New member | Level 2

My ticket # is 12370869

 

I deleted my other message because I got a response through Twitter that didn't resolve my issue and I was expecting the same response.

Re: Deleted account

Mark
Super User II

Has your account been deleted due to inactivity @796973635 ? If so its not recoverable I'm afraid. 


 


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Re: Deleted account

Rich
Super User II

@796973635 wrote:

... was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted.


If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion before the account can no longer be restored. Once your account has been restored, the team admin will need to convert it.

 

Please note that Dropbox cannot recover your account in this situation. Only the team admin will be able to do it.

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    Rich Super User II
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    796973635 New member | Level 2
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