cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Deleted data will not disappear

Highlighted

Deleted data will not disappear

New member | Level 2

I keep gettig as error that I have too much in my drop box  folder. In fact it says that I have 17gigs in my drop box file. I have nowhere near that much data in my folder. I've added my folder up and I barely have 2 gigs. What's going on? 

 

1 Reply 1
Highlighted

Re: Deleted data will not disappear

Dropboxer
Hi there @Mark L.30
 
At first, please note that you can check out how much space you have available, as well as how much is being used up by regular/shared content from your Plan tab
 
If you find that you have much less than what is being reported to you, could it be that it’s referring to a different account?
 
Please remember that each Dropbox account is associated with one email address and you can find which it’s connected to by:
If you’re still having trouble with this, could you please send me a screenshot (without any personal info) of the message and the discrepancy that you see so as to have a better visual? 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?