Hi, I just connected a new Dell XPS 15 9500 where the Dropbox icon was showing a 20 GB space promotion. I made the error to install the Dropbox app from the normal website and tthe promotion vanished.
Need assistance to claim this promitional space.
Any help would be much appreciated.
Hey @BPSingh, I'm sorry to hear you're having trouble with this!
Can you clarify for me, did you sign into the desktop app once you downloaded it? If so, can you check in your Plan tab online to see if the space was applied to your account?
Otherwise, when you click on the Dropbox icon now, what options do you see there?
Let me know - thanks!
thanks for the response.
When i first started the new Dell XPS 15 9500 it showed me the icon with the 20GB promotion. However i downloaded the dropbox app from the website and the icon with the offer disappered.
I had bought an ASUS laptop last month which granted me 25GB for 12 months. That space is showing in my TAB.
But the 20GB space which should have been allocated due to the new Dell is not added.
And I do not see any notification to activate it when i click my dropbox icon..
Kindly look into it.
Thanks for getting back to me here @BPSingh!
Just to clarify, was the Dropbox app itself already installed on your device before you downloaded the app from the website?
Also, if you haven't already, please check out this article to confirm if your device is eligible for this promotion.
It may be that your account is not eligible due to already having applied a similar promotion from the Asus device that you mentioned, as outlined in the last section of the article.
Keep me posted with your findings!
when i first started up the New Dell i did see a Dropbox promotion available. however like i said i downlaoded the app from the website so the icon with the promotion got overwritten. it is possible if i do a factory reset the icon will reappear but that is not possbile at present.
yes i had bought another laptop before this and i did get a 20GB promotion acivated on that one. that is showin on the account.
I do have a second Dropbox account - what happens if i delete this account on this computer and keep it on my Asus laptop and log in with my other dropbox account on the new Dell...
i should not be loose my promotion just becaouse i have bought 2 laptops...
The 20-25gb promotions that come with the device can be used by old users, not only new user
Usually, as long as you haven't received a bonus from a similar promotion, anyone can use it. Each promotion type can only be used once per account.
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For more info on available support options, see this article.
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