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Dell Dropbox promotion not available

Dell Dropbox promotion not available

Cdfstcy
Explorer | Level 3

I bought this brand new Dell Inspiron 2021 Aug and it says the Dropbox promotion of 100G for one year will be provided to DELL users. Can't find anywhere to upgrade the storage. Appreciate any help here!

8 Replies 8

Re: Dell Dropbox promotion not available

Mark
Super User II

Have you completed the terms of the promotion? i.e. logged in with the account you have on the already installed Dropbox and completed www.dropbox.com/gs?


 


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Re: Dell Dropbox promotion not available

Cdfstcy
Explorer | Level 3

No I can't share the work folder due to confidentiality. 

Re: Dell Dropbox promotion not available

Lori
Dropboxer
Hi @Cdfstcy, thanks for posting today! 

In order for you to redeem the promotional space, you would need to make sure that you've followed these steps first. 

Can you give it a go, and let me know?

Thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dell Dropbox promotion not available

Cdfstcy
Explorer | Level 3

Hi Lori

 

I checked that and think I am eligible - I got the laptop brand new and I installed Dropbox myself. And due to the purchase date I am eligible for 100GB.

 

I also receive notification to redeem my 100GB! But then I did a download of the app and found it is still 20GB

Re: Dell Dropbox promotion not available

Lori
Dropboxer

Hey @Cdfstcy

May I use the email address that's connected to your profile here, in our Community to reach out in order to investigate this internally?


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dell Dropbox promotion not available

Cdfstcy
Explorer | Level 3

Hi Lori yes please! That will be good to know what happens here! 

Re: Dell Dropbox promotion not available

Mark
Super User II

@Cdfstcy 

If you installed Dropbox yourself you are not eligible for the promotion. The promotion only applies if you use the preinstalled Dropbox software


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dell Dropbox promotion not available

Lori
Dropboxer
Happy Monday, @Cdfstcy!

I just sent you an email. Reply back as soon as possible! 

Cheers!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Lori Dropboxer
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    Mark Super User II
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    Cdfstcy Explorer | Level 3
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