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Dell Promotion only 20GB applied instead of 100GB

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Dell Promotion only 20GB applied instead of 100GB

Explorer | Level 3

According to https://help.dropbox.com/accounts-billing/space-storage/dell-promotion, Dell devices purchased on or after September 1, 2020 should get 100GB of space.

 

I have purchased my Dell XPS 17 laptop around Sept. 26th (and got delivered to me on last week of October).

But when I signed into Dropbox promotion app in the Dell laptop, I was only granted 20GB :'/

 

3 Replies 3
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Re: Dell Promotion only 20GB applied instead of 100GB

Dropboxer

Hello @potogusd, thanks for posting here. 

 

Is the device completely new or did you purchase a refurbished one? 

 

Give me a nudge when you have a moment to check this out. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dell Promotion only 20GB applied instead of 100GB

Explorer | Level 3

Thanks @Lusil! yes this was a brand new XPS 17 laptop purchased from the Dell website directly.

Just checked the invoice for exact dates and this laptop was purchased on Sept. 24th and delivered to me on Oct. 27th

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Re: Dell Promotion only 20GB applied instead of 100GB

Dropboxer

I see, in that case, we'll have to continue via email so that we can have a better look into it. 

 

I sent you a ticket, so whenever you get the chance, check your inbox. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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