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Dell Promotion

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New member | Level 2

I am trying to redeem the 30 gig promotion with the purchase of a new Dell laptop. The PC was purchased yesterday and the promotion applies to purchases after February 2020. After logging in to my existing Dropbox account, there was no change to my existing account.

1 Accepted Solution

Accepted Solutions
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Re: Dell Promotion

Super User

Hello Jaydee2

Thanks for reaching out here.  Please read carefully this Help Center Article https://help.dropbox.com/accounts-billing/space-storage/dell-promotion   and see if anything that you can do or is a problem

 

There may be a variety of reasons you're not eligible to redeem the promotional space:

 

  • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the Dell promotion more than once, even if you buy multiple eligible Dell devices
  • The Dropbox app was not pre-loaded on your device.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
  • Some Dell promotions may only apply to new Dropbox users.

I hopes this helps


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

2 Replies 2
Highlighted

Re: Dell Promotion

Super User

Hello Jaydee2

Thanks for reaching out here.  Please read carefully this Help Center Article https://help.dropbox.com/accounts-billing/space-storage/dell-promotion   and see if anything that you can do or is a problem

 

There may be a variety of reasons you're not eligible to redeem the promotional space:

 

  • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the Dell promotion more than once, even if you buy multiple eligible Dell devices
  • The Dropbox app was not pre-loaded on your device.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
  • Some Dell promotions may only apply to new Dropbox users.

I hopes this helps


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

Highlighted

Re: Dell Promotion

New member | Level 2

Thank you. I may have had the benefit on a previous purchase years ago,

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