- You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the Dell promotion more than once, even if you buy multiple eligible Dell devices
- The Dropbox app was not pre-loaded on your device.
- You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
- Some Dell promotions may only apply to new Dropbox users.
I hopes this helps