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Dell Promotion

Dell Promotion

MiladKH
Helpful | Level 5

Hi

I am trying to redeem the 100 gig promotion with the purchase of a new Dell laptop. i got my labtop mid december 2020. When i first login to the new labtop the pup up comes mentining it, i forgot to activated it that second. Later when i instaled the dropbox and login with my dropbox account noting is happening.   I read the "https://help.dropbox.com/accounts-billing/space-storage/dell-promotion". But 3 rd step "Follow the steps to redeem the space on your account." is not coming for me. Can anybody help me with this?

 

Thanks

1 Accepted Solution

Accepted Solutions

Re: Dell Promotion

MiladKH
Helpful | Level 5
Dear @Lusil,
 
Thank you for your help and for forwarding my request to the support team. The Enhanced Support team, solved my problem.
 
Regards,
Milad

View solution in original post

6 Replies 6

Re: Dell Promotion

Lusil
Dropboxer

Hi there @MiladKH, thanks for reaching out to us. 

 

Do you remember what you clicked on when you ignored the pop up message the first time it came up? 

 

Was there a "Don't ask me again" sort of option by any chance?

 

Give me a nudge whenever you have the chance to check this out, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dell Promotion

MiladKH
Helpful | Level 5

Hi Lusil,

 

Thank you for your reply. I am not 100% sure what I clicked, but since I wanted to activate it later I should click the later option! How I can check this? Is there any way to activate the pop up again? Or is there any way to activate this offer based on the pc/ Machine ID?

 

Thanks

Re: Dell Promotion

Lusil
Dropboxer

Generally, you can go to the Plan tab to find complete referral invitations and promotions you've redeemed. 

 

However, I'm more than happy to look into this with you a bit more in-depth. 

 

So, I've sent you a ticket which you should be able to find when you check through your inbox. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dell Promotion

MiladKH
Helpful | Level 5

Many thanks, Lusil. I replied to your email from my email address too. 

 

Thanks,

Milad 

Re: Dell Promotion

MiladKH
Helpful | Level 5
Dear @Lusil,
 
Thank you for your help and for forwarding my request to the support team. The Enhanced Support team, solved my problem.
 
Regards,
Milad

View solution in original post

Re: Dell Promotion

Lusil
Dropboxer

Glad to hear that, @MiladKH

 

If anything else comes up in the future, just give us another shout. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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