Dell promotion did not apply - new laptop, no previous promotion

[MarcosMcc]

Hello!

I turned on my new Dell G5 today and a window popped up offering extra Dropbox space for a year.
I logged in and an OEM version was downloaded and I installed it. I can even see this information on my Dropbox account now:

But the available space did not change at all. I searched the forums and saw that it would not apply if the PC was bought used/refurbished or if I redeemed an older promotion, but it's not the case...

Can you please verify what happened?

[Walter]

Hi @MarcosMcc; thanks for using Dropbox and welcome aboard!

Have you gone through the relevant Help Center article to see if any of the information there applies to your case? 

For example, you won't be able to redeem the Dell promotion on this device if you've redeemed another Dell promotion with this account in the past.

Let me know what you find and we'll take it from there, Marcos. 

[MarcosMcc]

Hi, Walter!

Yes, I checked that article and a bit of the forum, and I still believe I should have received the extra space.

[Walter]

Thanks for the quick follow-up @MarcosMcc!

I just sent you a ticket to the email address that's associated with your Community's profile in order to look into this internally. 

At your spare time, please take a look at your inbox and we'll take it from there.