cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dell promotion did not apply - new laptop, no previous promotion

Dell promotion did not apply - new laptop, no previous promotion

MarcosMcc
Explorer | Level 3

Hello!

I turned on my new Dell G5 today and a window popped up offering extra Dropbox space for a year.
I logged in and an OEM version was downloaded and I installed it. I can even see this information on my Dropbox account now:


uwp.png

 

But the available space did not change at all. I searched the forums and saw that it would not apply if the PC was bought used/refurbished or if I redeemed an older promotion, but it's not the case...

 

Can you please verify what happened?

3 Replies 3

Re: Dell promotion did not apply - new laptop, no previous promotion

Walter
Dropboxer

Hi @MarcosMcc; thanks for using Dropbox and welcome aboard!

 

Have you gone through the relevant Help Center article to see if any of the information there applies to your case? 

 

For example, you won't be able to redeem the Dell promotion on this device if you've redeemed another Dell promotion with this account in the past.

 

Let me know what you find and we'll take it from there, Marcos. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dell promotion did not apply - new laptop, no previous promotion

MarcosMcc
Explorer | Level 3

Hi, Walter!

 

Yes, I checked that article and a bit of the forum, and I still believe I should have received the extra space.

Re: Dell promotion did not apply - new laptop, no previous promotion

Walter
Dropboxer

Thanks for the quick follow-up @MarcosMcc!

 

I just sent you a ticket to the email address that's associated with your Community's profile in order to look into this internally. 

 

At your spare time, please take a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?